How long will my bouquet last?

Our bouquets are made from premium artificial flowers and foliage, carefully chosen for their lifelike texture and enduring beauty. With gentle care and indoor display, your bouquet will stay radiant for years — a timeless bloom that never fades.

Are your materials eco-friendly?

We believe in thoughtful craftsmanship and longevity. Each bouquet is created using high-quality faux florals that reduce waste over time by replacing disposable fresh arrangements. Many stems feature natural-looking finishes and reusable bases to ensure both elegance and sustainability.

Do you offer seasonal collections?

Yes. Our collections follow the rhythm of the seasons — from soft spring pastels and golden summer hues to autumn warmth and winter serenity. Each design reflects the mood and palette of its season, allowing your home to feel naturally in tune all year long.

Can I customize a bouquet?

Yes, you can. If you have specific preferences — such as color adjustments, flower types, or size variations — feel free to contact us. We’ll happily look into customization options and do our best to accommodate your request where possible.

How long will my wreath last?

Our wreaths are crafted with high-quality artificial flowers and foliage, designed to remain beautiful for years. With gentle care and indoor or sheltered outdoor display, your wreath will keep its charm season after season.

Do you use glue in your wreaths?

We shape and secure each element with wire whenever possible, allowing for a strong, natural design that lasts. Glue is used only when absolutely necessary, to ensure delicate accents remain safely in place.

Are your materials eco-friendly?

We believe in creating pieces designed to last, reducing waste over time. While we use high-quality artificial flowers and foliage to achieve lasting beauty, each wreath is crafted on a natural base, offering an authentic foundation and a closer connection to nature.

Can I customize a wreath?

At this time, we do not offer custom designs.

How do I care for my wreath & bouquet?
Gently dust your wreath or bouquet with a soft cloth or a cool, gentle blow from a hairdryer. Avoid heavy rain and prolonged direct sunlight. When displayed outdoors, choose a sheltered spot to protect its colors and details.

How should I store my wreath & bouquet?
When not in use, store your wreath or bouquet in a cool, dry place, ideally in a box to protect it from dust and crushing. Avoid placing heavy objects on top to help maintain its shape.

What are your shipping times?
Orders are typically processed within 1 to 3 business days. Delivery times vary by location; please refer to our Shipping Policy for more details. During busy holiday periods, shipping may take a little longer. We appreciate your patience.

Do you ship internationally?
At present, we ship within the European Union.

What is your return policy?
We truly hope our wreaths and bouquets brings joy and poetry to your space. However, if for any reason it isn’t quite what you envisioned, we gladly accept returns within 14 days of delivery.

To be eligible, your order item must be unused. The wreath should stay with the "Sealed by JE" sticker intact, and in its original packaging — just as you received it.

To initiate a return, simply email us at info@jardinenchante.nl. We will provide all the details and guide you through each step personally. Please note, items returned without prior request cannot be accepted.

What if my order arrives damaged?
If your order is damaged during shipping, please contact us within 48 hours of delivery and provide photos. We will make it right as swiftly as possible.

Can I hang my wreath outside?
Yes. We recommend displaying it in a covered or protected area, away from direct rain and strong sunlight. This will help preserve its color and delicate details for as long as possible.

How can I hang my wreath?
Each wreath is lightweight and can be easily hung using a sturdy hook, ribbon, or wreath hanger. We suggest choosing a method that complements your door or wall while supporting the natural shape of your wreath.

Can I send a wreath or bouquet as a gift?
Yes. Our wreaths & bouquets make timeless and thoughtful gifts. Simply enter the recipient’s shipping information at checkout. If you'd like to include a personal note, please contact us after placing your order. We will be delighted to include a handwritten card.

How is my order packaged?
Each wreath and bouquet is carefully placed in a sturdy branded box to protect it during transit. We take great care to ensure it arrives beautifully presented and ready to delight.

When can I expect a response to my message?
We aim to reply to all inquiries within 24 to 48 hours, Monday through Friday. We look forward to assisting you.